Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund minus the shipping cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.We do not guarantee same day shipping and shipping time does not include weekends or holidays. So please be aware if you select overnight, or express shipping, that is dependent on when it actually ships. Please contact us if you are unsure of timeframe. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Duty and Taxes For all international orders outside of the USA we do not include the duty/taxes or brokerage fees that your country and the shipping carriers may charge in customs. You will be solely responsible for any and all taxation or other fees for imported goods when your package is delivered to your country. Please check with your relevant customs officials and the parcel service for help understanding the specific importation laws of your country.
